Terms of Service

Last updated: 21 May 2026 Effective from: 26 May 2026

These Terms of Service ("Terms") are a contract between you and Trackr Pro. By creating an account, installing the Chrome extension, or using any part of the service, you agree to these Terms. If you do not agree, do not use Trackr Pro.

Trackr Pro is operated by Hamza Ntwari, a sole trader based in London, United Kingdom. For service of legal documents or other formal postal correspondence, please email legal@trackr-pro.com in the first instance and we will provide the relevant postal address. References to "Trackr", "we", "us", and "our" mean that operator. References to "you" mean the person using the service.

If you have questions about anything in these Terms, contact us at support@trackr-pro.com before you accept.

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You can use Trackr Pro if you are at least 18 years old. If you are between 13 and 17, you may only use Trackr Pro with verifiable consent from a parent or legal guardian. We may ask for proof of age and consent at any time.

You may not use Trackr Pro if a previous account of yours has been suspended or terminated by us for breach of these Terms, unless we have given written permission.

Trackr Pro is a job application tracking and AI-assisted career workspace. The service includes:

• •A web application at trackr-pro.com for tracking job applications, scoring CVs against job descriptions, drafting cover letters, recording interviews, and related features
• •A Chrome browser extension for capturing job postings from supported applicant tracking systems
• •API integrations with third-party AI providers used to process redacted application data

We may add, change, or remove features at any time. We will give reasonable notice for material changes that affect paid plans. Some features are limited to specific subscription tiers, as set out on our Pricing page (trackr-pro.com/pricing).

The service is provided over the internet. You are responsible for your internet connection, your devices, and any costs charged by your network provider.

To use most of Trackr Pro, you need to create an account. When you do:

• •Provide accurate and current information
• •Keep your login credentials confidential
• •Do not share your account with another person
• •Notify us immediately at support@trackr-pro.com if you suspect unauthorised access
• •You are responsible for everything done through your account, whether by you or someone using your credentials

We may close any account that contains false information, that has been inactive for more than 24 months, or that breaches these Terms.

Trackr Pro offers a free tier and paid plans (Plus and Pro). Free tier accounts do not require payment. Paid plans require a valid payment method and an active subscription.

4.1 Plans and pricing

Current plans and prices are shown at trackr-pro.com/pricing. Prices are in pounds sterling (GBP) and are inclusive of VAT where applicable. We may change prices for new subscriptions at any time. Price changes for existing subscriptions will take effect at the start of the next billing period after at least 30 days' written notice to you.

4.2 Billing

Paid plans are billed in advance, either monthly or annually. By providing a payment method and selecting a paid plan, you authorise us (and our payment processor) to charge that method for the subscription fees on each renewal date until you cancel.

If a payment fails, we may suspend access to paid features until the payment is successful, and after seven days of failed payment we may downgrade your account to the free tier.

4.3 Auto-renewal

Paid plans renew automatically. Monthly plans renew every month on the same date. Annual plans renew every year on the same date. Each renewal is charged to your payment method on file.

To stop auto-renewal, cancel your subscription before the next renewal date in your account settings (Billing → Cancel subscription). When you cancel, you keep access to paid features until the end of your current billing period, and you are not charged again.

4.4 14-day cooling-off period (UK and EU consumers)

If you are a consumer based in the United Kingdom or the European Union, you have the right to cancel your subscription within 14 days of the date you first subscribed, without giving a reason, and receive a full refund.

To exercise this right, email us at support@trackr-pro.com with the subject "Cancellation" within 14 days of subscribing. Refunds are processed within 14 days of cancellation, to the original payment method.

Important: if you actively use Trackr Pro's paid features during the cooling-off period (for example, you generate a CV match score, draft an AI cover letter, or record an interview), you confirm that you have requested the service to begin before the cooling-off period ends. In that case, we may charge you for the value of the service used up to the point of cancellation, and the right to a full refund no longer applies. You can still cancel and receive a refund of the unused portion. If you want to preserve the full refund right, do not use paid features during the first 14 days.

This section does not affect any statutory rights you have as a consumer.

4.5 Refunds outside the cooling-off period

Outside the 14-day cooling-off window, paid subscription fees are non-refundable except where required by law (for example, where the service is materially defective and we cannot fix it within a reasonable time).

We do not refund partial months on monthly plans or partial years on annual plans when you cancel mid-period.

Trackr Pro is running a limited Founding Member promotion. The terms below are part of these Terms and binding on us and the first 200 customers who claim the offer.

• •Eligibility: the first 200 customers who subscribe to a paid plan (Plus or Pro) on or after the launch date qualify.
• •Discount: 50% off the standard recurring price of the Plus or Pro plan, applied automatically at checkout.
• •Duration: the discount remains in effect for the lifetime of your continuously active subscription on the same plan or higher.
• •What ends the discount:
  • •You cancel your subscription. Resubscribing later is at the then-current standard price.
  • •You downgrade from Pro to Plus or from Plus to free. Re-upgrading later is at the then-current standard price.
  • •Your account is terminated by us for breach of these Terms.
• •What preserves the discount:
  • •Upgrading from Plus to Pro (the 50% discount transfers to the new plan).
  • •Switching between monthly and annual billing on the same plan.
  • •Payment method updates and brief payment failures resolved within seven days.
• •Standard pricing changes: if we raise the standard price of Plus or Pro in the future, your 50% discount continues to apply to the new standard price.

This offer is not transferable, not redeemable for cash, and cannot be combined with other promotional codes. Once 200 customers have claimed the offer, the promotion closes and new subscribers pay the standard price.

Your privacy is treated as core to the product, not as compliance theatre.

Our Privacy Policy explains in detail what data we collect, how we use it, who we share it with, and what your rights are under the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.

The headline points:

• •We are the data controller for personal data you provide directly to Trackr Pro.
• •We redact personally identifiable information (names, emails, phone numbers, addresses, links, dates of birth, and similar identifiers) from your CV and job descriptions before any AI request leaves our infrastructure. The AI provider sees the career context, not the candidate.
• •Your data is stored encrypted at rest in Supabase. Decryption happens only inside your authenticated session.
• •We do not sell user data. We do not feed your applications, CVs, or interview transcripts into anyone's AI training pipeline.

By using Trackr Pro, you agree to the data handling described in the Privacy Policy.

Trackr Pro uses third-party services to deliver parts of the product. These are sub-processors with whom we share redacted (de-identified) data only:

• •OpenAI Ireland Limited — primary AI provider for CV match scoring, cover letter drafting, and interview feedback. Used via the OpenAI API on tiers that do not train on customer data.
• •Anthropic PBC — fallback AI provider. Used via the Anthropic API on tiers that do not train on customer data.
• •Groq, Inc. — fallback AI provider. Used via the Groq API on tiers that do not train on customer data.
• •Google LLC (Gemini) — fallback AI provider where applicable.
• •Supabase, Inc. — database and authentication. Hosts your encrypted data.
• •Stripe Payments Europe Limited — payment processing.
• •Vercel Inc. — application hosting.

We may add or change sub-processors. We will update this list and our Privacy Policy when we do. If a change materially affects your privacy, we will give reasonable notice.

Trackr Pro uses AI to generate CV match scores, cover letter drafts, gap analyses, and interview feedback. These outputs are computer-generated approximations, not professional career, legal, or recruitment advice.

You acknowledge that:

• •AI outputs may contain errors, omissions, or biases. We do not guarantee accuracy, completeness, or fitness for any specific purpose.
• •AI outputs are starting points for your review and editing, not finished work to send directly to a recruiter or employer.
• •You are responsible for reviewing every AI output before using it. You are also responsible for the content of any application you submit, even if Trackr Pro helped you draft it.
• •We are not liable for the outcome of any application, interview, or career decision you make based on Trackr Pro's outputs.

If you spot an output that appears to contain hallucinated, defamatory, or seriously misleading content, please report it to support@trackr-pro.com so we can improve the system.

You may use Trackr Pro for your own personal job search and career management. You may not:

• •Use Trackr Pro to mass-spam recruiters, mass-submit applications to employers, or operate any automated application bot
• •Use Trackr Pro to impersonate another person, fabricate qualifications, or misrepresent your identity to an employer
• •Scrape, crawl, or reverse engineer the service, the Chrome extension, or our API
• •Resell, rent, lease, sub-license, or commercially redistribute Trackr Pro or its outputs without our written permission
• •Bypass or attempt to bypass usage limits, paywalls, the redaction pipeline, or any technical restriction
• •Upload content that infringes another person's rights, contains malware, or violates applicable laws (including data protection law)
• •Use Trackr Pro to harass, defame, or harm any person
• •Use Trackr Pro to process anyone else's personal data without a lawful basis (for example, do not upload someone else's CV without their consent)

If you breach this section, we may suspend or terminate your account immediately and without refund. Serious breaches may be reported to law enforcement.

10.1 Your content

You retain all rights to the content you upload to Trackr Pro, including your CVs, job descriptions you save, cover letters you generate, interview recordings, transcripts, and notes ("Your Content"). You grant us a limited, non-exclusive, royalty-free, revocable licence to host, process, and display Your Content solely so that we can provide the service to you.

You confirm that you have the right to upload Your Content and that doing so does not infringe anyone else's rights.

10.2 Our intellectual property

The Trackr Pro platform, including the web application, the Chrome extension, our code, our brand, our designs, our documentation, our prompts, and our redaction system, is owned by us or our licensors. You receive a limited, non-exclusive, non-transferable right to use the service for personal job search and career management, in accordance with these Terms.

You do not acquire any other rights in our intellectual property. Trade marks, logos, and brand elements remain ours.

11.1 Your right to terminate

You can cancel your account at any time from your account settings or by emailing support@trackr-pro.com. After cancellation, you retain access to your free-tier data for 30 days, after which your account and data are deleted unless you reactivate. Paid features end at the close of your current billing period.

11.2 Our right to suspend or terminate

We may suspend or terminate your access immediately, with or without notice, if:

• •You breach these Terms, including the Acceptable Use section
• •Your payment fails and is not resolved within seven days
• •We are required to do so by law or by an order of a competent authority
• •We discontinue the service (in which case we will give at least 30 days' notice and refund any pre-paid unused subscription fees on a pro-rata basis)

11.3 Effect of termination

When your account ends, your subscription ends, your access to paid features ends, and your data is scheduled for deletion in line with our data retention policy in the Privacy Policy. Sections of these Terms that by their nature should survive (for example, intellectual property, limitation of liability, governing law) will survive termination.

Trackr Pro is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, free of harmful components, or that any defect will be corrected. We do not warrant that AI outputs will be accurate, current, complete, or suitable for any particular purpose.

To the maximum extent permitted by law, we exclude all implied warranties (including merchantability, fitness for purpose, and non-infringement).

Nothing in this section limits any rights you have under applicable consumer protection law.

Nothing in these Terms excludes or limits our liability for:

• •Death or personal injury caused by our negligence
• •Fraud or fraudulent misrepresentation
• •Any other liability that cannot be excluded by law

Subject to the above, and to the maximum extent permitted by law:

• •We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages
• •We are not liable for loss of profits, loss of business, loss of opportunity, loss of goodwill, or loss of data
• •Our total aggregate liability to you under these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the greater of (a) £100 or (b) the total amount you paid to us in subscription fees in the 12 months immediately before the event giving rise to the liability

These limits apply even if a stated remedy fails of its essential purpose.

You agree to indemnify, defend, and hold harmless Trackr, our directors, employees, and agents from and against any third-party claim, loss, liability, or expense (including reasonable legal fees) arising from:

• •Your breach of these Terms
• •Your misuse of the service
• •Your infringement of any third party's rights through your use of Trackr Pro
• •Any content you upload to or generate through the service

This section does not apply where the claim arises from our negligence or breach of these Terms.

We may update these Terms from time to time. When we make changes:

• •Minor changes (clarifications, typo fixes, formatting): we will update the "Last updated" date at the top and post the new version on our site. Continued use of the service after the change confirms your acceptance.
• •Material changes (changes that materially affect your rights, our liability, pricing structure, or data handling): we will notify you by email at the address on file at least 30 days before the change takes effect. If you do not accept the material change, you may cancel your subscription before the effective date and receive a pro-rata refund of any unused pre-paid fees.

The current version of these Terms is always available at trackr-pro.com/terms.

These Terms are governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms is subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in another part of the United Kingdom (Scotland or Northern Ireland) or in the European Union, this clause does not deprive you of the protection of the mandatory consumer-protection rules of the country in which you live.

If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and any other policies we publish on the service, constitute the entire agreement between you and Trackr regarding the service. They supersede any prior agreements or understandings.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

We are not liable for any failure or delay in performing our obligations under these Terms where the failure or delay is caused by an event beyond our reasonable control, including (without limitation) acts of God, war, civil unrest, government action, pandemic, internet outages, hosting provider failures, or denial-of-service attacks.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer ours, for example as part of a merger, acquisition, or restructuring, on giving you reasonable notice.

Notices to you will be sent to the email address on file with your account. Notices to us should be sent to:

Trackr Pro (operated by Hamza Ntwari) London, United Kingdom

General contact: support@trackr-pro.com Legal correspondence: legal@trackr-pro.com

For service of legal documents, please email legal@trackr-pro.com in the first instance. We will respond with the postal address to use within three working days.

We aim to respond to all other notices within five working days.

These Terms do not affect any statutory rights you have as a consumer in the United Kingdom or European Union, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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Trackr Pro is built and operated from the United Kingdom by Hamza Ntwari.

By creating an account, installing the Chrome extension, or using the service, you confirm that you have read, understood, and agreed to these Terms.